Privacy Policy

1.1 This Privacy Policy explains how Eshaare Tours FZE LLC (“Eshaare”, “we”, “us”, or “our”) collects, uses, protects, and discloses personal information when you visit our website (www.eshaareuae.com), access our Customer Portal, or utilize our visa consultation, flight ticketing, hotel booking, and international tour services.

1.3 We respect your privacy rights and are committed to handling personal data in compliance with UAE Federal Decree-Law No. 45 of 2021 regarding Personal Data Protection (PDPL) and other applicable international data protection standards.

2.1 We collect personal information that you provide directly to us when inquiring about visa services, requesting custom tour itineraries, booking travel, registering for a Customer Portal account, or submitting documentation for consular processing:

2.2 Automated Technical Data: When you browse our Website, our servers may automatically collect technical identifiers such as IP addresses, browser types, device information, operating system, pages visited, and session duration to ensure site security and optimize performance.

3.1 We process personal data solely for legitimate business, contractual, and regulatory purposes, including:

1. Verifying document completeness and submitting visa applications to designated embassies, consulates, and authorized visa application centres (e.g., VFS Global, TLScontact, BLS International);
2. Booking airline tickets, hotel accommodations, airport transfers, travel insurance, and excursion packages;
3. Communicating status updates, embassy appointment confirmations, and visa decision notices;
4. Operating and managing your Customer Portal account securely;
5. Complying with mandatory UAE commercial, tax, and anti-fraud statutory obligations; and
6. Improving customer service quality, website performance, and user experience.

4.1 Eshaare does not sell, rent, or trade your personal data. We disclose personal information only to third parties strictly required to deliver the requested services:

• Government Authorities & Diplomatic Missions: Embassies, consulates, immigration departments, and external visa processing centers responsible for visa adjudication;
• Travel Suppliers: Airlines, hotel partners, global distribution systems (GDS), tour operators, and licensed travel insurance underwriters;
• Service Providers: Secure cloud infrastructure providers, SMS/email gateway providers, and licensed payment gateways operating under strict non-disclosure obligations; and
• Legal & Regulatory Bodies: UAE law enforcement agencies or courts where mandated by applicable law, subpoena, or statutory regulation.

5.2 Data Retention: We retain your personal documentation only for as long as necessary to fulfill visa processing, travel booking execution, and legal accounting compliance under UAE law. Upon completion of service and lapse of required statutory record-keeping periods, physical and electronic files are safely purged or anonymized.

6.1 In accordance with applicable data protection legislation, you are entitled to exercise the following rights regarding your personal information:

• Right of Access: Request a copy of the personal data we hold about you;
• Right to Rectification: Request correction of inaccurate, outdated, or incomplete details;
• Right to Erasure: Request deletion of your personal data where retention is no longer legally required;
• Right to Restriction: Request restriction of processing under certain contested circumstances; and
• Right to Withdraw Consent: Withdraw consent previously provided for promotional communications at any time.

To exercise any of these rights, please submit a written request to info@eshaareuae.com with verifiable proof of identity.

7.1 Our Website utilizes essential cookies to ensure basic navigation, Customer Portal authentication, and session security. We may also use analytical cookies (such as Google Analytics) to assess traffic patterns and optimize platform performance.

7.2 Cookie Management: You can configure your internet browser settings to decline or delete cookies. However, disabling essential cookies may impact certain interactive features and Customer Portal access.

8.1 Eshaare reserves the right to modify or update this Privacy Policy periodically to reflect changes in our legal obligations, service offerings, or consular requirements.

8.2 Revised versions will be published on our Website with an updated "Last Updated" date. Continued use of our Website or services following published modifications constitutes your acknowledgment of the updated terms.