Terms and Conditions of Service

1.1 About Eshaare: These Terms and Conditions (“Terms”) govern the contractual relationship between you (“Customer”, “you”, or “your”) and Eshaare Tours FZE LLC (“Eshaare”, “we”, “our”, or “us”) in connection with the Website, Customer Portal, visa consultation, flight bookings, hotel reservations, and travel services provided or arranged by Eshaare.

1.2 Acceptance of These Terms: By accessing or using our Website or Customer Portal, booking a Service, accepting a quotation, submitting documents or passports to Eshaare, or making payment, you expressly acknowledge and agree to be bound by these Terms. If you do not agree to these Terms, you must not use our Services or Customer Portal.

1.3 Legal Capacity & Authority: You confirm that you are at least 18 years of age and possess the legal authority to enter into these Terms on your own behalf and on behalf of any other travelers, family members, or minors included in your booking or visa application.

2.1 Nature of Services: Eshaare provides professional travel agency and visa assistance services, including but not limited to visa application advisory, eligibility pre-screening, appointment scheduling, document verification, airline ticketing, hotel accommodation bookings, travel insurance arrangement, and customized holiday packages.

2.2 Advisory and Facilitation Role: Eshaare operates strictly as an independent commercial visa consultancy and travel agency. Eshaare is not an embassy, consulate, diplomatic mission, or government immigration authority, and has no authority to grant visas.

2.3 Quotations: Any quotation, price estimate, or itinerary provided by Eshaare is valid for the duration specified in the quote or for 48 hours if no period is stated. Quotations are subject to seat/hotel availability, exchange rate fluctuations, and statutory government fee revisions until full payment is confirmed.

2.4 Booking Confirmation: A booking or service contract is considered confirmed only upon receipt of cleared funds and the issuance of an official written booking confirmation or invoice by Eshaare.

3.1 Sole Discretion of Issuing Authorities: The decision to grant, delay, or refuse any visa, as well as the determination of visa validity, category, permissible number of entries, and permitted length of stay, rests solely and exclusively with the relevant embassy, consulate, or sovereign immigration authority. Eshaare has no influence over visa outcomes.

3.2 No Guarantee of Approval: Eshaare does not guarantee or warrant visa approval under any circumstance. Our professional fees cover consultative review, application form completion, document compilation, appointment booking, and submission facilitation, regardless of whether the visa is granted or denied.

3.3 Processing Times Are Estimates: Stated visa processing times are indicative guidelines provided by immigration authorities based on average conditions. They do not constitute binding turnaround commitments. Eshaare accepts no liability for delays resulting from embassy peak workloads, security background checks, technical portal outages, public holidays, or requests for additional documentation.

3.4 Right to Decline or Cease Representation: Eshaare reserves the absolute right to refuse or cease handling an application if counterfeit documents, forged signatures, misleading statements, or unauthorized representations are identified, or if compliance with international anti-money laundering or sanctions laws prohibits continuation.

4.1 Accuracy of Information: You represent and warrant that all personal data, employment documentation, financial statements, travel itineraries, and contact details provided to Eshaare are complete, genuine, accurate, and current. Submitting falsified information is illegal and may result in immediate visa refusal, travel bans, and reporting to relevant authorities.

4.2 Custody of Physical Passports & Documents: Where physical passports or original certificates are submitted to Eshaare:

• You must inspect and verify the physical condition and handover receipt of your documents upon submission and collection.
• Eshaare maintains strict internal custody controls. However, any transit delay, damage, or loss caused by third-party courier services, postal carriers, or embassy couriers is subject to the carrier’s standard carriage limits.

4.3 Passport Validity & Entry Compliance: It is your sole responsibility to ensure that your passport is valid for at least 6 months beyond your scheduled date of return and contains sufficient blank pages. You are also solely responsible for complying with destination country entry requirements, transit visa regulations, and mandatory health or vaccination protocols.

4.4 Verification of Issued Visas: Immediately upon receipt of your visa, you must inspect all details (name spelling, passport number, validity dates, category, and number of entries). You must notify Eshaare within 24 hours of any discrepancies so rectification can be requested from the issuing authority before your travel.

5.1 Breakdown of Fees: The total fee payable for our services typically comprises:

• Eshaare Professional Service Fees: Covering consultation, eligibility assessment, documentation pre-screening, appointment coordination, and customer support.
• Government & Third-Party Fees: Including consular application fees, biometric charges, embassy outsource center fees (e.g., VFS Global, TLScontact, BLS), courier fees, and supplier rates.

5.2 Currencies & UAE VAT: All prices are quoted in UAE Dirhams (AED) and include applicable UAE Value Added Tax (VAT) unless stated otherwise.

5.3 Government Fee Adjustments: Embassies and visa authorities periodically update statutory fees or currency exchange rates without notice. Any fee adjustment implemented prior to official application submission must be settled by the customer.

5.4 Payment Methods & Clearance: Payments may be made via credit/debit card, bank transfer, or secure digital payment links. Services and appointments will only be initiated once funds have fully cleared in Eshaare’s account.

6.1 Government & Consular Fees Non-Refundable: Once an application is lodged, documents are lodged with an embassy, or biometric appointment fees are remitted, all government fees, consular charges, and outsource center fees are 100% strictly non-refundable under all circumstances, regardless of whether the visa is granted, delayed, or rejected.

6.2 Eshaare Professional Service Fees:

• Cancellation Prior to Processing: If you request cancellation before any document review, drafting, or appointment search has commenced, you are eligible for a refund less an administrative processing fee of AED 100.
• Cancellation After Processing Commenced: Once document auditing, translation, form filling, appointment booking, or eligibility preparation has started, Eshaare’s service fees are non-refundable.

6.3 Visa Refusal: In the event of a visa rejection or refusal by an embassy or immigration authority, no refund will be provided for either government fees or Eshaare service charges.

6.4 Flights, Hotels & Tours: Cancellation and modification charges for airline tickets, hotel accommodations, and excursions are governed strictly by the respective airline fare rules, hotel policies, and tour operator contract terms. Non-refundable promotional bookings cannot be refunded.

6.5 Refund Processing Timeline: Any refund approved by Eshaare will be processed back to the original method of payment within 14 to 21 business days, subject to banking clearing procedures.

7.1 Independent Contractors: Airlines, hotel properties, tour operators, transport providers, and visa outsource centers are independent third-party contractors and are not employees, partners, or agents of Eshaare.

7.2 Supplier Conditions of Carriage: All travel bookings are subject to the specific supplier’s terms of service, baggage allowances, carriage conditions, and cancellation policies. Eshaare is not liable for airline delays, flight cancellations, schedule modifications, or hotel overbooking.

7.3 Comprehensive Travel Insurance: Eshaare strongly advises all customers and travelers to acquire comprehensive travel and medical insurance covering emergency medical expenses, hospitalization, trip cancellation, personal baggage loss, and repatriation.

8.1 Account Security: If you create an account on the Eshaare Customer Portal, you are responsible for maintaining the confidentiality of your username and password, and for all activity conducted through your account. You must notify Eshaare immediately of any unauthorized access.

8.2 Document Uploads & Automated Verification: Eshaare employs secure document upload interfaces and automated pre-screening tools (such as optical character recognition / OCR) to assist with file verification. You agree to inspect and confirm all pre-populated application fields prior to final submission.

8.3 Retention & Secure Disposal: Digital copies of passports, personal records, and financial documents are retained securely only for as long as required to complete your visa service and fulfill legal accounting or regulatory obligations, after which they are securely purged.

9.1 Proprietary Content: All content, trademarks, branding, logos, texts, graphics, user interfaces, assessment algorithms, and code on the Website are the exclusive intellectual property of Eshaare Tours FZE LLC or its licensors, protected under UAE and international copyright laws.

9.2 Prohibited Conduct: You must not copy, reproduce, scrape, reverse-engineer, mirror, or exploit any portion of the Website or Customer Portal, nor attempt to upload malicious code or interfere with our digital security.

10.1 Financial Liability Cap: To the maximum extent permitted by applicable UAE law, Eshaare’s total aggregate liability arising out of or related to any booking, application, or service—whether in contract, tort, negligence, or otherwise—shall be strictly limited to the professional service fee actually received by Eshaare from the customer for that specific service.

10.2 Exclusion of Consequential Losses: Under no circumstances shall Eshaare be liable for any indirect, special, incidental, punitive, or consequential damages, including loss of profits, missed flights, non-refundable hotel costs, business disruptions, or emotional distress resulting from embassy visa delays, rejections, or border entry refusals.

10.3 Force Majeure: Eshaare shall not be held liable or deemed in breach of these Terms for any delay or failure in performance resulting from events beyond its reasonable control, including acts of God, war, civil unrest, natural disasters, epidemics, government orders, diplomatic disputes, embassy closures, or consular portal outages.

11.1 Updates to These Terms: Eshaare reserves the right to amend or update these Terms at any time to reflect legislative developments, consular process updates, or business modifications. Updated Terms become effective immediately upon posting to the Website.

11.2 Severability: If any provision of these Terms is determined to be invalid, unlawful, or unenforceable by a court of competent jurisdiction, that provision shall be severed, and the remaining provisions shall continue in full force and effect.

11.3 Governing Law & Jurisdiction: These Terms and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the Federal Laws of the United Arab Emirates and the local laws of the Emirate of Ajman / Dubai. The competent courts of the UAE shall have exclusive jurisdiction.

12.1 Contacting Us: If you have any questions, feedback, or concerns regarding these Terms or any active travel booking, please contact our customer care team: